Frequently Asked Questions
Find quick answers to the most frequently asked questions about ordering, payment, delivery and more. Can't find your question? Get in touch with us.
Bestellen & Betalen
Verzending & Levering
Retouren & Garantie
Bestellen & Betalen
Search for the desired product, add it to your cart, and follow the checkout process. You can pay with iDEAL, credit card, PayPal and more.
We accept iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay, Shop Pay and Bancontact. View all options on our payment methods page.
As long as your order hasn't been shipped yet, you can cancel it. Contact our customer service as soon as possible.
Verzending & Levering
Orders placed before 12:00 PM are shipped the next business day from ons Nederlandse magazijn. Average delivery time is 1-4 business days within the Netherlands and Belgium. Check shipping rates for international delivery.
Shipping costs depend on weight and destination. Check our rate card for a complete overview. There is no free shipping threshold.
After shipping, you'll receive an email with a track-and-trace code. You can also check your order status on our website.
Yes, we deliver throughout Europe and worldwide. Standard rates apply for NL and BE. For other countries, check our rate card.
Retouren & Garantie
You have a 14-day return period. Go to our returns page to start the return process via our returns portal.
The return costs are at your own expense. Check our return conditions for more information.
Received a damaged or defective product? Contact us immediately via the contact form. We'll arrange a replacement or refund, including shipping costs.
All products carry a minimum 2-year statutory warranty. Contact our customer service for warranty claims.
Zakelijk & B2B
Yes! We offer wholesale prices, dropshipping and data feeds for business customers. Visit our Business page for more information.
You can request a business account via our Business page. After approval, you'll get access to B2B rates and the full assortment.
Yes, we offer dropshipping with neutral packaging. You sell, we ship. More information on our Business page.
Didn't find what you were looking for?
Get in touch
Can't find your question? Contact our customer service — we're happy to help you personally.
E-mail: support@tormino.com
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