Customer Service
Find a quick answer to your question or get in touch. We are happy to help: personal and fast.
Shipping & Delivery
Delivery times and affordable shipping rates across Europe and worldwide.
Returns
14-day return policy, easily return via our online form.
Payment Methods
iDEAL, credit card, PayPal and more: all free and secure.
Track Order
Check the status of your order with your order number.
Warranty
Warranty terms and how to file a claim.
Complaints
Not satisfied? File a complaint and we will resolve it.
Frequently Asked Questions
Quick answers to the most common questions.
Orders placed before 12:00 PM are shipped the next business day from our Dutch warehouse. Average delivery time is 1-4 business days across Europe. See our shipping rates table for full details.
You have a 14-day return period (EU consumers only). Go to our returns page to start the return process. Our team will contact you within 5 business days with return instructions. See also our return costs.
We accept iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay, Shop Pay and Bancontact.
After shipping, you will receive an email with a tracking code.
Received a damaged or defective product? Please report this within 48 hours of delivery to support@tormino.com or via the contact form, including clear photos of the packaging and damage. We will promptly arrange a replacement or refund.
Yes! We offer wholesale prices, dropshipping and datafeeds. Visit our business page.
Yes, we ship across Europe and worldwide. View our shipping rates.
Still need help?
Contact us
Direct contact
Get in touch directly or view our other trust pages.