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Vertrouwde B2B-partner Sinds 2015 · 912,000+ producten
912,000+ producten
Sinds 2015
Nederlands magazijn
Neutrale verpakking

Frequently asked questions

Which countries do you ship to?
We ship worldwide at attractive rates from our warehouse in the Netherlands. See our shipping rates page for the full overview and rates per country.
Can I order individual items?
Yes, you can order items individually via the webshop. There is no minimum order quantity.
Can I have orders shipped in neutral packaging?
Yes, all orders are shipped by default, at no extra cost, in neutral packaging without Tormino branding, invoice or advertising. Tormino does appear as sender on the shipping label. There is nothing you need to select.
How does invoicing work?
We automatically send an invoice to the provided billing address. In your dashboard you can find an overview of all orders and easily download invoices.
What are the shipping costs and delivery times?
Exact shipping costs and maximum delivery times can be found on our shipping rates page. Order before 12:00 PM = shipped the next business day from our warehouse in the Netherlands. Delivery within 1-4 business days, depending on the destination.
Can I return B2B orders?
B2B orders are excluded from returns. Our prices and discounts are based on this. For service questions we are happy to help via support@tormino.com: your satisfied customer is our highest priority.
Do you offer API, CSV or XML datafeeds?
Yes, a datafeed + API subscription is available for €49.95/month (excl. VAT). You can subscribe via the datafeed page and manage it through your dashboard.
Where can I find GPSR and product safety information?
Information on GPSR, manufacturer details, EU Declarations of Conformity and responsible persons can be found in the datafeed.
Can I use the product images?
This is stated in our terms of service. We are not liable for any copyright claims. The use of our images is at your own risk.
What is the procedure for defective, damaged or lost products?
Contact support@tormino.com with your order number and a description of the issue. We will resolve it quickly for you: your satisfied customer is our highest priority.
Is the 15% discount the complete discount?
Yes, all Tormino B2B partners receive a 15% discount on all products.

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