Contact & Customer Service
Do you have a question about an order, shipping or a product? Our team is ready to help via email and our online contact form.
Quick self-service
Manage common inquiries instantly online without any waiting time.
Order Status & Tracking
Track your parcel directly using our online track & trace tool.
Track order →Shipping Rates & Times
View our comprehensive rate table for worldwide delivery.
View shipping rates →Returns & Withdrawal
14-day return period. Start your return procedure online.
Start a return →B2B & Wholesale
Fixed 15% B2B discount, dropshipping and Order Connect integration.
Explore B2B →Contact details
Email & Customer Support
Send us a message directly via our online contact form or by email. We typically respond within 1 business day on workdays.
Headquarters & Customer Service
Customer service hours
Since 2021| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturday | Closed |
| Sunday | Closed |
Our support team is available on regular working days.
Online Contact Form
Fill in the form below and we will get back to you as soon as possible (usually within 1 business day).
Frequently Asked Questions
Find quick answers to common questions about orders, shipping and returns.
How can I track the status of my order?
As soon as your order is dispatched, you will receive an email with tracking details. You can also check on our Order Status page.
What are the delivery times and shipping costs?
Orders placed stated dispatch date on working days are delivered by Tormino the next working day; the expected dispatch date is shown per product. Check our rate table for details.
How can I return an item?
Consumers have a 14-day return period. You can easily initiate your return via our Returns page.
Can I pick up my order in person?
No, pickup is not possible. All orders are delivered by Tormino via courier.
Do you offer B2B accounts and wholesale discounts?
Yes! Businesses and dropshipping partners enjoy a fixed 15% B2B discount and neutral shipping. Visit our B2B portal.
