Our Method
From order to delivery: how we ensure a smooth and reliable customer experience every day. Order before 12:00 PM = processed the same day.
How we work
From order to delivery in 3 simple steps.
Order
You order online via our webshop or as a B2B customer via your account. Order before 12:00 PM = processed the same day.
Processing
Our warehouse team picks and checks your order. Quality check before shipping — every product is inspected.
Shipping
Shipped the next business day via PostNL, DPD or FedEx. Track-and-trace sent by email.
Speed
Next-day shipping from our own warehouse in the Netherlands.
Quality
Every product is checked before shipping.
Transparency
Clear prices, stock levels and delivery times. No hidden costs.
Service
Personal customer service, 1 business day response time.
Sustainability
Conscious choices in packaging and logistics.
Innovation
Always looking for better solutions for our customers.
Questions about our method?
Contact us
Useful links
Check our other trust pages for more information.
