Returns
At Tormino, you can return your order within 14 days — only within the EU and only for consumers. The product must be unused and in its original packaging. Note: business (B2B) customers are excluded from returns. Return costs are at your own expense. Fill out the form below and we'll handle the rest. You'll receive a response from our customer service within 1-2 business days.
14-Day Return Policy
You have 14 days to return your order, from the date of receipt. The product must be unused.
Return Costs
The costs for returning are at your own expense. Ensure sturdy packaging and attach the shipping label to the outside.
Fast Refund
After receiving your return, we refund the purchase amount within 5 business days to your original payment method.
Consider the Environment
Every return means extra transport and CO₂ emissions. In doubt? Contact us first — perhaps we can satisfy you without a return.
How does returning work?
Return your order in 4 simple steps. In doubt? Contact us first — perhaps we can satisfy you without a return.
Fill out the form
Fill out the return form below with your order number and email address. This way we know which order you want to return.
Receive approval
Our customer service reviews your request and contacts you within 1-2 business days by email. Every return is checked.
Ship the package
After approval, send the package back at your own expense. Always use a box or bag and never stick the shipping label directly on the product packaging itself.
Receive refund
Once we receive and inspect your return, we refund the purchase amount within 5 business days.
Start your return here
Click the button below to go to the return form and request your return.
Go to the return formProduct in original condition: The product must be returned unused, undamaged and in the original packaging. Every return is checked.
14-day return policy: You can return your order within 14 days of receipt, without giving a reason.
Return costs: The shipping costs for returning are at your own expense. Always use a box or bag and never stick the label on the product packaging.
EU only
Returns are only possible for consumers within the European Union.
B2B excluded
Business (B2B) customers are excluded from returns (Article 6).
Outside the EU
Returns from outside the EU are not possible.
In doubt? Contact us first
Submit a return request
Useful links
Check the status of your order, our shipping costs or frequently asked questions.
