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Quickly find answers to the most frequently asked questions about ordering, payment, delivery and more. Can't find your question? Get in touch with us.
Ordering & Payment
Shipping & Delivery
Returns & Warranty
Ordering & Payment
Find the desired product, add it to your cart and follow the checkout process. You can pay with iDEAL, credit card, PayPal and more.
We accept iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay, Google Pay, Shop Pay and Bancontact. View all options on our payment methods page.
As long as your order hasn't been shipped yet, you can cancel it. Please contact our customer service as soon as possible.
Shipping & Delivery
Orders placed before 12:00 PM are shipped the next business day from our Dutch warehouse. Average delivery time is 1-4 business days within the Netherlands and Belgium. View the shipping costs for international delivery.
Shipping costs depend on weight and destination. View our rate card for a complete overview. There is no free shipping threshold.
After shipping, you'll receive an email with a track and trace code. You can also check your order status on our website.
Yes, we deliver throughout Europe and worldwide. Standard rates apply to NL and BE. For other countries, check our rate card.
Returns & Warranty
You have a 14-day return policy. Go to our returns page to start the return process via our return portal.
The return costs are at your own expense. View our return conditions for more information.
Received a damaged or defective product? Please contact us directly via the contact form. We'll arrange a replacement or refund, including shipping costs.
All products carry a minimum 2-year legal warranty. Contact our customer service for warranty claims.
Business & B2B
Yes! We offer wholesale prices, dropshipping and data feeds for business customers. Visit our business page for more information.
You can apply for a business account via our business page. Once approved, you'll get access to B2B rates and the complete assortment.
Yes, we offer dropshipping with neutral packaging. You sell, we ship. More information on our business page.
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Useful links
View our other trust pages for more information.
